• Complaints Handling Policy
  • Cookie policy
  • Document verification
  • Exchange regulations
  • KYC and AML company policy
  • Privacy policy
  • Risk Warning
  • User agreement

How to undergo the document verification procedure?

Our platform conducts verification to provide you with a single account for all our services, allowing you to log in with one set of credentials. We do not store any user’s personal data and do not disclose it to third parties. Our service strictly adheres to KYC (Know Your Customer) and the User Agreement.

Below is a step-by-step guide for this procedure. Ensure that your web or mobile camera is connected and operational. Please read the following tips on the required documents (passport, driver’s license, ID card).

  • Passport
    To verify documents using a passport, you need to upload photos of the first page of the passport (right part) and the second page of the passport (left and right parts). The images should clearly show the text and photograph, the document frame, and the format should be PNG, JPG, or JPEG.
  • Driver’s license
    To verify documents using a driver’s license, you need to upload only the front side of the document. The image should clearly show the text and photograph, the document frame, and the format should be PNG, JPG, or JPEG.
  • ID Card
    To verify documents using an ID card, you need to upload photos of the front and back sides of the document. The images should clearly show the text and photograph, the document frames, and the format should be PNG, JPG, or JPEG.

Step 1. Privacy Terms

Click “Verify” and follow the instructions displayed on the screen.

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Don’t forget to tick checkmark. This gives Buycoin consent for processing your personal data.

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Step 2. ID Document

Select the country and document-type of the ID you wish to use.

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Upload the photos of the ID document.

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You may start the verification on desktop and switch to mobile midway through, if necessary.

Press “Continue on your phone” to switch to mobile using a QR code or a link.

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You can use any official government document—ID-card, passport, driving license, etc. —valid for at least one month after the present date.

When taking photos, please note that:

  • the information on the document must be clearly legible;
  • all corners of the document should within the frame visible;
  • two-page or two-sided documents must have all pages/sides photographed;
  • the acceptable file types are JPEG and PDF at least 500KB in size.

Step 3. Liveness Check

Face the camera and slowly rotate your head in a full circle to complete our liveness verification.

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Liveness verification confirms that we are dealing with the document owner, rather than an imposter.

Please try to keep your face within the frame throughout the procedure.

At this or any other step in the verification procedure, you can switch from desktop to mobile.

Step 4. Submitting Your Application

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Now you’ll just have to wait while Buycoin checks your data. This won’t take more than 3 minutes and the status of your application will be updated automatically. If something goes wrong, please contact the support team or write to us at support@buycoin.online

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If something goes wrong you’ll get a message with clear instructions on how to resolve the issue. After successful documents verification for exchange in concrete directions – you may see next notification in Documents verification page.

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Good luck! If you have any questions, please contact the support team or write to us at support@buycoin.online.