• Complaints Handling Policy
  • Cookie policy
  • Document verification
  • Exchange regulations
  • KYC and AML company policy
  • Privacy policy
  • Risk Warning
  • User agreement

The given Terms and Regulations («Terms», «Terms and Regulations ») are between you and Buycoin sp. z o. o., a company, the registration number is NIP 5252951861 REGON 525035390 KRS 0001030638 PL5252951861, registered in Poland, Warsaw, Chmielna str. 2/31, 00-020, (hereinafter referred to as «Buycoin sp. z o. o.»). The references of the given Terms to «Buycoin sp. z o. o.», «we», «our» or «us» are related to Buycoin sp. z o. o., and the references to «client», «you» or «your» are related to an individual or a corporative customer to whom the given Terms are offered by Buycoin sp. z o. o.. The given Terms are for all visitors, users and other people who get the access and use the services of virtual currency exchange.

We are authorized in the Virtual Currency Business Register in Poland. Register number: RDWW-718

By visiting, browsing and/or using this website you agree that you have read, understood and you agree to be bound by the terms, items and notices presented in the given Terms. Please, carefully read the given Terms before you start using the web site https://buycoin.online/ (hereinafter referred to as “Service”). Your access to the Service is due to the fact that you accept and comply with the given Terms. You also agree to be guided by any additional items and terms which may be applied to when visiting and/or using this web site, regardless their presence either on this web site or in a separate Buycoin sp. z o. o. agreement. In case of any discrepancy between the given Terms and additional terms, the additional terms must be prior. Buycoin sp. z o. o. reserves the right at its discretion to update or revise the given Terms and post updated and revised Terms on the given Web site. If you do not accept these Terms you must leave the Web site immediately. Please, time to time check the Terms on any changes. Your further use of this Web site means your acceptance of these changes.

1. Definitions

  1. Administrator is referred to as the owner of the site “Buycoin.online” – Buycoin sp. z o. o.
  2. Web site is referred to as the web site “Buycoin.online”, operated by the company Buycoin sp. z o. o.
  3. User account is referred to as a part of virtual space of the Site intended to be used solely by a User.
  4. User is referred to as an individual using the services of the Site and who has reached the adulthood (defined as people who are at the age of 18 and older)
  5. Digital tokens are referred to as the digital assets available as a part of the Site service, i.e. transferable intangible tokens of trading nature to be exchanged to legal payments and can be accepted by both individuals and corporate bodies as an exchange. They can be stored electronically or be transferred to another individual or corporate body or be the subject of electronic commerce.
  6. Transactions are referred to as the implementation of offers to sell or purchase digital tokens offered by the Users of the Site.

2. General Regulations

  1. The use of the Site is voluntary.
  2. A User absolutely agrees with the Regulations by accepting them on the Site.
  3. A User must not conduct any activity that could affect the proper functioning of the Site, including any interference with either the content of the Site or its technical elements.
  4. The Administrator is not responsible for any malfunctions including technical interruptions in the functioning of the Site caused by force majeure, unauthorized activity of third parties or incompatibility of the Site with technical infrastructure of a User.
  5. The use of the Web site requires a User ICT system to meet the following minor technical requirements, namely:
    • to have a device that provides access to the Internet equipped with an effective operating system such as Android, IOS, Linux or Windows, with current version of web browser providing access to Internet resources such as: Internet Explorer, Opera, Mozilla Firefox, Safari, Google Chrome or any other compatible
    • and also to have active email account.

3. The list of the countries which are not serviced

Currently Buycoin sp. z o. o. is not providing service to the following countries: Afghanistan, Angola, Algeria, Bahamas, Bangladesh, Belarus, Bolivia, Botswana, Burma (Myanmar), Burundi, Cambodia, Central African Republic, Chad, Congo, Conakry, Ivory Coast, Crimea (Ukraine), Cuba, Donetsk (Ukraine), Korean People’s -Democratic Republic (DPRK), Ecuador, Egypt, Equatorial Guinea, Eritrea, Ghana, Guinea-Bissau, Guyana, Iceland, Iran, Iraq, Haiti, Lao People’s Democratic Republic, Lebanon, Libya, Luhansk (Ukraine), Mali, Mongolia, Morocco, Myanmar, Nepal, Nicaragua, North Macedonia, Pakistan, Panama, Qatar, Russian Federation, Saudi Arabia, Somalia, South Sudan, Sudan, Syria, Trinidad and Tobago, Tunisia, Uganda, United States of America, Vanuatu, Venezuela, Vietnam, Yemen, Zimbabwe.

Buycoin sp. z o. o. also does not accept clients from disputed territories, since they do not provide generally recognized official documents, including: Donetsk People’s Republic (DPR) / Luhansk People’s Republic (LPR), Pridnestrovian Moldavian Republic, Nagorno-Karabakh Republic, Republic of Abkhazia, Republic of Somaliland, Republic of South Ossetia, Turkish Republic of Northern Cyprus, Republic of China (Taiwan), Republic of Kosovo, Sahara Arab Democratic Republic, Republic of Artsakh.

These lists can be changed.

4. The subject of the service

  1. The main task of the Site is to provide users with the opportunity to purchase or to sell digital tokens.
  2. The Site services are to be paid. The fee for using the Site is included in the virtual currency exchange rate.
  3. Due to the high volatility of digital token exchange rates the amount of selling /purchases of digital tokens specified in a user request may slightly differ from the transaction actually completed.
  4. The Service is not a guarantee of investments in digital tokens, the service is to inform about the risk of such investments.
  5. The Web site does not provide either any consulting services on purchasing virtual currency nor involving users to do it. The Site does not also cooperate with any companies or consultants that encourage investing in virtual currencies. We ask you to report any attempts to impersonate Buycoin sp. z o. o. employees or partners and strongly recommend you not to send digital tokens purchased on the Site to external wallets belonging to strangers.

5. Registration and account verification

  1. 5.1. Registration

    All clients of the Service need to be registered on https://buycoin.online/registration to get an account before using the Service. To register an account, you will need to fill in data in the registration form, such as an email address, password, as well as accept the terms and regulations, AML policy, privacy policy. The Service may, at its discretion, decline receiving an account. You agree to provide full and accurate information when opening an Account and agree to update any needed information. The Service has the right at its sole discretion to reject any request. Any fake information you provide may result in termination of your use or access to the Website.

  2. 5.2. By registering an account on the Site

    https://buycoin.online, you agree to provide the requested personal information for identity verification. This information is requested and used to prevent activities related to money structuring and financial terrorism, fraud or any other financial crime and allows us to keep records of such information. You will have to complete some verification steps before you are allowed to use the Service. The information requested may include some personal data including your name, address, phone number, email address, address confirmation, and information about your bank account (upon the Service request). By providing us with this or any other information that may be requested, you confirm that this information is accurate and reliable. You agree to keep us informed if any of the information you provide changes. You permit us to request something what we consider to be necessary to verify your identity or protect you and / or from fraud or other financial crimes. You also allow us to act reasonably having analyzed the results of such requests. When being requested, you accept and agree that your personal information may be disclosed to credit, financial institutions and law enforcement agencies on the official request.

    To complete your identity verification, go to the confirmation page and upload the following documents:

    • a copy of your valid passport or identity card;
    • selfie photo;
    • a document confirming the address that corresponds to the information of the personal and home address specified when requesting for an account (this information may be additionally requested by the Service).
  3. 5.3. Verification of payment methods

    To carry out an operation for the purchase / sale of digital assets using bank cards, the service has the right to request verification of payment methods. To verify bank cards, the user must provide a photo of his own bank card against the background of the created application. Also, the service can request a selfie of a client with a bank card in the hands of the sender / recipient. The photo must clearly show the card data (card number, full name).

6. Prohibited Actions and Service Termination

  1. The clients of this Site are prohibited to do the following, including some other actions prohibited by other regulations of these Terms:
    • actions that will or may violate copyrights, confidentiality, property and other rights or interests of other users of this website, third parties, companies or partners;
    • actions that will or may cause inconvenience, financial loss or other losses to other users of this website;
    • actions that have become or may be offensive to public peace and morality, or violate laws, rules and regulations;
    • false statements when using this website to register an account or for other purposes;
    • illegal use of email addresses, passwords or any other personal information;
    • other actions that may interrupt the operation of this website or interfere with the provision of Buycoin sp. z o. o. Services.
  2. Buycoin sp. z o. o. has the right to terminate any existing business relationship between Buycoin sp. z o. o. and the Client and close any existing Account without notifying if:
    • a Client has not provided or provided false, incorrect or incomplete information regarding his/her identity or the source of his/her funds;
    • Buycoin sp. z o. o. suspects that a Client is using, has used or attempted to use the Account to commit any illegal actions, including money structuring or terrorist financing transactions, as well as for any actions aimed at circumvention of international sanctions, restrictions, prohibitions, national sanctions or any other restrictions;
    • Buycoin sp. z o. o. has a Client reputation information that may have a directly or indirectly affect Buycoin sp. z o. o. operations or may cause adverse consequences for Buycoin sp. z o. o.;
    • Supervisory authority of Buycoin sp. z o. o., any government agency, international organization, and partner bank claims to terminate business relations with a Client;
    • a Client does not provide Buycoin sp. z o. o. with the information requested by Buycoin sp. z o. o. or required in accordance with current legislature;
    • a Client is a subject of the Law on Prevention of Income Structuring which was received illegally and terrorism financing , and a Client internal control system does not meet the requirements of the legislation governing the field of money structuring prevention and terrorism financing;
    • Some other cases mentioned in internal Policy of Buycoin sp. z o. o.

7. Credit / Debit Card Information

Buycoin sp. z o. o. does not either collect or store information about your credit / debit card. When you select the online payment option, you will be redirected to a secure payment gateway website to process the transaction. The information on your card / account is reliably authorized by Buycoin.online and correspondent banks without any information provision to us. To perform a payment, the name of the card holder must match the name specified in your Buycoin.online account. The use of third-party cards is strictly prohibited.

8. The service cost

  1. The use of the Site in the sphere of digital token exchange services is to be paid.
  2. The fee for using the services of the Site is charged automatically and is included in the presented exchange rate of digital tokens.

9. Transaction Processing / Refund

We strive to process all transactions within 24 hours. Typically, it takes 5-10 min to process a transaction after fiat money or digital tokens have been credited to the Service account. A request cannot be canceled after having been paid by a Client. Refund is possible in case of:

  1. The Service unilaterally denied processing a client request, due to the reasons specified in item 6.
  2. The Service has not fulfilled obligations to the client within and 36 hours after receiving fiat money or digital tokens.

A Client receives full refund minus payment service fees or the cost of sending digital assets. Refund is performed by using the same method used by the client to pay for a request.

10. Liability limitations

Service Buycoin.online provides only the services of purchasing and selling digital tokens. Before you start buying / selling digital tokens, you should make sure that you realize the risks involved. We are not liable for any losses resulting from the rules set forth in the user agreement:

  1. We are not liable for lost profits, including the loss of expected profits and / or any actual or hypothetical trading losses.
  2. We are not responsible for any loss of reputation, loss of customers or contracts, or any other loss of revenue.
  3. We are not responsible for the loss of data or software, as well as for inaccuracies in provision of information about changes of crypto currency rates.
  4. We are not liable for any loss that did not occur due to our violation of the given agreement; and/or any other losses exceeded those, which were caused by violating the given agreement.
  5. We are not liable for any case of non-fulfillment or delay in fulfilling any obligation under the agreement in case this happens due to circumstances that are out of our control (“Force Majeure”). Force majeure circumstances include any action, event, inability to act, omission or accident that are beyond of our reasonable control and include, in particular, wars, threats of war, changes in political systems or any other actions of third parties.
  6. Be careful when specifying your wallet ID to which crypto currency will be sent. If you make a mistake in the wallet ID, money will not be returned. Use the wallet accessible only to you.

11. Risk Disclosures

A user agrees to accept the risks connected with the use of the Service. These risks include:

  1. The risk of equipment failure.
  2. The risk of software failure.
  3. Internet access breaks.
  4. The risk of spreading malicious software.
  5. The risk of third parties gaining an unauthorized access to information stored in your crypto currency wallet.
  6. Buycoin sp. z o. o. is not responsible for any technical malfunctions of computer systems, servers or providers.
  7. Buycoin sp. z o. o. bears no responsibility for any losses caused by damaged wallets, incorrect wallet address or virus attack.
  8. A user bears responsibility for the crypto currency wallet. The user must protect his/her wallet from unauthorized access and take the necessary measures to protect private keys to the wallet.
  9. When performing a refund, all fees for electronic money transfers are withdrawn from funds received from a Client.
  10. Buycoin sp. z o. o. charges the amount of crypto currency at the rate fixed at the moment of receiving funds from a Client.
  11. Buycoin sp. z o. o. has the right to terminate the selling of crypto currency until the moment the user provides his/her identification documents, and thus, a user identity will not be verified.

12. Third party systems

The End User hereby agrees with the following:

  1. Buycoin sp. z o. o. uses the services of independent third-party providers, third-party services and services of affiliates of third-party services that allow you to deposit funds and transfer payments on the Partners website using your existing credit card (if available and possible) (“Services” and “Third-party provider services ”)
  2. Buycoin sp. z o. o. may share and transfer (including cross-border money transfer) Client personal information to third-party service providers in order to provide the Services that will be provided on the Partners” websites using your credit card. Personal information will be transferred to a third-party service provider after you choose the option of performing such payments using the services provided by a third-party service provider.
  3. In addition, a third-party service provider can be given any non-personal information provided by you using the services on our website. It is done in order to allow a third-party service provider to conduct preliminary checks of non-personal information to determine whether you are entitled to use the services of such a third-party service provider (including the history of your transactions on the website, which is available without any identifying information and is solely for preliminary verification).
  4. By accepting these conditions, you warrant that any and all information that you provide to us is reliable and accurate. It is forbidden to provide any incorrect or false information and / or use of the services provided to you.
  5. You hereby confirm and agree that you provide the Partner and / or a third-party service provider with personal information voluntarily to be provided with the Services.

13. Complaints

  1. A user may complain about the operation of the Site described in the Regulations.
  2. A complaint may be sent electronically to the following email address:
  3. A complaint must contain at least:
    • name and email address used to log in on the Site
    • a description of the functionality which the complaint is related to, or other circumstances reasoning a complaint
    • specific User request related to the complaint

14. The final regulation

A Client and Buycoin sp. z o. o. jointly admit that the digital form of the given User Agreement is legally equivalent to the written agreement. The User has entered into agreement with the company