User agreement

Last updated: 25.09.2024

1. General Provisions

1.1. This User Agreement (hereinafter referred to as the “Agreement”) is concluded between you (hereinafter referred to as the “User”) and Buycoin sp. z o.o., registered in Poland under registration number NIP 5252951861, REGON 525035390, KRS 0001030638, PL5252951861, with a registered address at ul. Chmielna 2/31, 00-020 Warsaw, Poland (hereinafter referred to as “Buycoin sp. z o.o.”, “we”, “our”, or “us”).

1.2. By using the website https://buycoin.online/ (hereinafter referred to as the “Site” or “Service”), you confirm that you have read, understood, and agree to comply with this Agreement, as well as the following documents:

• Privacy Policy
• AML and KYC Policy
• Complaint Handling Policy
• Risk Warning
• Exchange Regulations
• Document Verification
• List of Prohibited Countries
• Unsupported Services

1.3. If you do not agree with the terms of this Agreement, you must immediately cease using the Site.

1.4. We reserve the right to amend this Agreement at any time. Changes take effect from the moment they are published on the Site. We recommend regularly checking the Agreement for updates. Continued use of the Site signifies your acceptance of the changes made.

2. Definitions

2.1. Administrator — Buycoin sp. z o.o., the owner and operator of the Site.

2.2. Site — the website https://buycoin.online/, including all its pages and subdomains.

2.3. User Account — a personalized section of the Site accessible after the User’s registration and authorization.

2.4. User — an individual who has reached the age of 18 and uses the Site and services provided by Buycoin sp. z o.o.

2.5. Digital Assets — virtual currencies (cryptocurrencies) available for purchase, sale, or exchange on the Site.

2.6. Transaction — an operation of purchasing, selling, or exchanging digital assets carried out by the User through the Site.

3. Subject of the Service’s Activities

3.1. The Service provides Users with the ability to buy, sell, and exchange digital assets (cryptocurrencies) among themselves and for fiat currencies.

3.2. The Site’s services are fee-based. Commissions and charges are included in the exchange rate of digital assets. Detailed information about commissions is available on the Site in the “Exchange Regulations” section.

3.3. Due to the high volatility of digital asset rates, the amount of purchase, sale, or exchange may slightly differ from the amount specified in the User’s request.

3.4. The Service does not provide investment advice and does not guarantee the profitability of operations with digital assets. The User must be aware of the risks associated with such operations. Detailed information about risks is presented in the “Risk Warning” section.

3.5. Detailed information about the cryptocurrency exchange process is presented in the “Exchange Regulations” section.

4. Countries Outside Service

4.1. The Service does not provide services in certain countries and territories. The current list of countries and territories where services are not provided is located in the “Countries Outside Service” section and may be updated.

4.2. The Service does not accept clients from disputed territories that do not provide internationally recognized official documents.

5. Registration and Account Verification

5.1. To use the Service, the User must register on the Site by filling out the registration form with current and accurate information.

5.2. Upon registration, the User must review and agree to this Agreement and other applicable documents.

5.3. To comply with anti-money laundering (AML) and know your customer (KYC) requirements, the User must undergo a verification procedure by providing the necessary documents. Detailed information about the verification process is presented in the “Document Verification” document.

5.4. The Service may request additional information or documents to confirm the User’s identity and the legality of the source of funds.

5.5. Refusal of Service on Objective Grounds

We reserve the right to refuse service to the User based on an objective assessment of risks associated with compliance with legal requirements, AML and KYC policies, and our internal risk assessment system. The refusal may be related to one of the following reasons:

• High level of risk associated with the possibility of money laundering, terrorist financing, or other financial crimes.
• Non-compliance of the provided data with company policies or legal requirements.
• The User appears on sanction lists or lists of prohibited persons.
• Other risk factors identified during the verification and analysis process.

A refusal of service in such cases will be accompanied by justification based on the identified risk factors.

6. Use of the Service

6.1. The User is obliged to use the Service in accordance with this Agreement and applicable laws.

6.2. The User is prohibited from:

• Violating intellectual property rights, copyrights, or other rights of third parties.
• Providing false or misleading information.
• Attempting to gain unauthorized access to other users’ accounts or data.
• Using the Service for illegal purposes, including money laundering, terrorist financing, or other criminal activities.
• Engaging in actions that may negatively affect the operation of the Service.

6.3. Blocking of Transactions and Account

In case of violation of these conditions or suspicion of illegal activity, the Service has the right to block the User’s account and/or transactions for the term up to 30 working days, with the possibility of prolongation up to 90 working days for investigation. Blocking may be applied in the following cases:

• Suspicions of illegal activity or violation of the terms of the Agreement.
• The need to conduct additional verification in accordance with AML and KYC policies.
• Requests from law enforcement or regulatory authorities.

The User will be notified about the blocking and its duration.

7. Fees and Charges

7.1. The use of the Service’s services is fee-based. Commissions and charges are included in the exchange rate of digital assets.

7.2. Detailed information about commissions and charges is available on the Site in the “Exchange Regulations” section.

8. Transaction Processing and Refunds

8.1. The Service strives to process all transactions within one business day, but the period may be extended if necessary for processing the payment by third-party payment systems, verifying the User’s data, or other operations requiring additional time.

8.2. A request cannot be canceled after it has been paid by the User. The cryptocurrency exchange cannot be reversed after the request is confirmed.

8.3. Refunds are possible in the following cases:

• The Service refuses to process the request for reasons specified in this Agreement.
• The Service fails to fulfill its obligations within five business days after receiving the funds.

8.4. Refunds are made using the same method the User used to pay for the request, minus any payment system fees.

9. Limitation of Liability

9.1. The Service is not responsible for lost profits, loss of data, reputation, clients, or any other indirect losses.

9.2. The Service is not responsible for technical failures, force majeure circumstances, actions of third parties, or incompatibility with the User’s technical infrastructure.

9.3. The User is responsible for the security of their devices, accounts, and cryptocurrency wallets.

9.4. In the event of a refund, all commission fees for electronic transfers are deducted from the funds received from the User.

10. Risks

10.1. The User acknowledges and accepts the risks associated with operations involving digital assets, including but not limited to:

• High volatility of exchange rates.
• Risk of technical failures and errors.
• Risk of losing access to cryptocurrency wallets.

10.2. Detailed information about risks is presented in the “Risk Warning” section.

11. AML and KYC Policy

11.1. The Service complies with requirements to prevent money laundering and terrorism financing.

11.2. Detailed information about the AML and KYC policy is presented in the document “AML and KYC Policy of Buycoin sp. z o.o.”

12. Complaint Handling Policy

12.1. The procedure for submitting and handling complaints is described in the document “Complaint Handling Policy on Buycoin.online”.

13. Credit/Debit Card Information

13.1. The Service does not collect or store information about your credit or debit cards.

13.2. Payments are processed through secure payment gateways of third-party providers.

13.3. The cardholder’s name must match the name specified in the User’s account. The use of third-party cards is prohibited.

14. Use of Third-Party Services

14.1. The Service may utilize services from third-party providers to process payments and other operations.

14.2. The User agrees to the transfer of necessary information to third-party providers in accordance with the Privacy Policy.

15. Data Protection and Privacy

15.1. The Service processes Users’ personal data in accordance with the Privacy Policy and applicable laws, including GDPR.

15.2. Detailed information about the collection, use, and protection of personal data is presented in the Privacy Policy.

16. Intellectual Property

16.1. All materials posted on the Site, including text, graphics, logos, and software, are the property of Buycoin sp. z o.o. and are protected by copyright and other intellectual property laws.

16.2. The User is prohibited from copying, modifying, or distributing the Site’s materials without written permission from Buycoin sp. z o.o.

17. Applicable Law and Jurisdiction

17.1. This Agreement is governed by the laws of the Republic of Poland.

17.2. All disputes arising from this Agreement are subject to the jurisdiction of the competent courts of the Republic of Poland.

18. Final Provisions

18.1. This Agreement in electronic form has legal effect as a document signed in writing.

18.2. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

If you have any questions or complaints, you can contact us by email: info@buycoin.online.