Transaction Monitoring Policy
Our service adheres to strict AML/KYC standards to prevent money laundering, terrorist financing, and other illegal activities. This policy describes the principles, procedures, and control measures applied when processing exchange transactions.
1. Automatic Transaction Verification (Risk Score)
Every incoming transaction is automatically verified using the AMLBot AML analyzer. Wallet addresses and transaction hashes are subject to verification.
| AML analyzer | AMLBot (https://amlbot.com/) |
|---|---|
| Risk Score Threshold | 60% — if this threshold is exceeded, trading is temporarily suspended to allow for KYC/SoF verification |
Zero-Tolerance Categories — FREEZE and VERIFICATION
If direct or indirect links to the categories listed below are detected, the payment will be frozen, and the customer is required to undergo verification (KYC/SoF).
- Child Exploitation / Child Abuse — exploitation and abuse of children
- Terrorist Financing — financing of terrorism
- Darknet Marketplace — illegal marketplaces on the darknet
- Darknet Service — illegal services on the darknet
- Drug Dealer — illegal drug trafficking
- Fraudulent Exchange — fraudulent exchange platforms
- Illegal Service — resources providing illegal services
- Mixing Service — mixing/obfuscation services
- Ransom — extortion with payment in cryptocurrency
- Blackmail — blackmail
- Malware — malicious software
- Sanctions — sanctioned individuals and addresses
- Stolen Coins — stolen funds (as a result of a hack)
- Enforcement Action — entities subject to legal prosecution
- Scam — fraud targeting users
Categories subject to freezing and verification (KYC/SoF) — threshold above 5%
If a funding source accounts for more than 5% of the transaction amount, the payment is frozen, and the customer is required to undergo identity verification (KYC) and source of funds verification (SoF):
- P2P Exchange (High Risk)
- Exchange (High Risk)
- ATM
- Gambling
2. Verification Procedure (KYC/SoF)
If a transaction is blocked, the customer is notified within 24 hours and receives a request to provide the following documents:
- Proof of identity (passport or ID card)
- Selfie with an identity document
- Proof of Funds (SoF): exchange statement, mining confirmation, purchase agreement, or other document confirming the legitimacy of the source
- Visual proof of ownership of wallets and/or accounts (signed screenshot, proof of address ownership, etc.)
Stages and Timeline of the Audit
| Stage | Term |
|---|---|
| Customer Notification and Request for Documents | Within 24 hours of being blocked |
| Decision-making (approval / rejection / escalation) | Up to 90 business days after receiving the complete application package |
3. Signs of Suspicious Activity
In addition to the automatic Risk-Score check, the service reserves the right to block a transaction and initiate a manual review if signs of suspicious activity are detected.
The service reserves the right to block a transaction and request additional documents in any case where the behavior or parameters of the transaction raise reasonable doubts—even if the automatic Risk-Score check did not exceed the established threshold.
4. Refund Procedure
| Return Form | To the sender’s address / sender’s details |
|---|---|
| Possible deductions | Network fees (gas fee / blockchain fee) and processing costs based on the service’s rates |